We offer the industry standard: a 3 day examination of every piece or longer if given as a holiday gift. Returns are usually at the buyers expense. Satisfaction guaranteed or money back if guitar is not as described. If simply a change of heart we may charge a 5% restocking fee. If defective we pay all shipping charges, as well as a complete refund, or we will pay to have the guitar repaired at a reputable luthier. We aim to please the client.
All shipping is done only by FedEx both domestic ground, and FedEx International air. Overnignt is available at an increased price.
Fed Domestic Ground is usually $50.00 within the Continental USA.
Fedex International varies by country. Western Europe is approximately $320.00 insured. The Pacific countries are approximately $420.00. Please inquire for an exact price.
We collect NJ State sales tax. There is no tax for out-of-state sales.
Returns: Returns must be in the condition sent and with all tags, paperwork and carton. You must get an authorization. The buyer pays shipping unless there is a defect in which case Panther pays full shipping. Gigged guitars will not be accepted back.
CITES: (pertains only to international sales-domestic sales are fine).
Please note that international sales of guitars that contain rosewood of any variety will be accompanied by a CITES certificate as long as the guitar was completed at the factory in 2016 and prior. We presently have CITES certificates in hand. 2017 models may not be shipped internationally if they contain rosewood- unless- the builder has enclosed paperwork stating that the rosewood was imported in 2016 or before.
We can be reached at 609-921-9190 or firstname.lastname@example.org